Persona: Nick — Founder, phone in hand, coffee not yet made

Monday morning pulse

First thing Monday. You open the Command Centre to see the whole week at a glance — pipeline health, what's overdue, what needs your attention today.

14
Active Pipeline
3
Blocked
7
Tasks Due This Week
$42k
Feb Revenue
Needs Your Attention
Helen Marchetti
8 Doyle Court, Broadbeach Waters
Blocked 4 days
David & Sue Chen
22 Douro Rd, South Fremantle
Awaiting docs
Tom Gallagher
4/15 Surf Parade, Broadbeach
Price concern
Ready to Progress
Sarah Williams
11 Hill Avenue, Burleigh Heads
Appraisal sent ✓
Marcus & Priya Kapoor
28 Ocean Street, Mermaid Beach
Agreement signed ✓
Quick Launch
Persona: James — Concierge Coordinator, laptop, 3 tabs open

Today's board

Tuesday morning. Two check-ins, one check-out, three active stays. One guest request came in 8 minutes ago — SLA ticking.

2
Check-ins Today
1
Check-out
3
Active Stays
Arrivals
3:00pm
Michael & Anna Tanaka
11 Hill Avenue, Burleigh Heads — Collection
Check-in
4:30pm
Rebecca Singh
28 Ocean Street, Mermaid Beach — Select
Check-in
Departures
10:00am
James & Lisa Park
4/15 Surf Parade, Broadbeach — Select
Check-out
Open Requests
08:12
Emily Hart — Active Stay
11 Hill Avenue: "Can we get a dinner reservation at Rick Shores for tonight, 7pm, 4 people?"
Persona: Nick — following up after an appraisal visit

Owner communication

Helen visited the property yesterday. The numbers look strong. Time to send the post-appraisal follow-up — warm, specific to the property, no filler.

Register
8.7
Persona: Maria — Cleaner, on-site, phone in hand

Turnover checklist

Between guests at 11 Hill Avenue. 4-hour window. Work through each room, flag issues, mark complete. The progress bar is your friend.

Turnover Progress
0%
0 of 12 items
Kitchen
Benchtops wiped, no water marks
Fridge emptied, cleaned, temp checked
Dishwasher run and emptied
Living Areas
Floors vacuumed and mopped
Cushions plumped, throws folded
TV remotes — batteries, placed on coffee table
Master Bedroom
Linen changed — white fitted, flat, 4 pillows
Bedside tables clear, lamps working
Wardrobe empty, 10 hangers minimum
Bathrooms
Towels — 2 bath, 2 hand, 1 mat per bathroom
Amenities restocked (shampoo, conditioner, body wash)
Persona: Nick — End of day, reviewing the full pipeline

Pipeline view

Every opportunity from first enquiry to live property. Click any card to see full details. Colour tells you urgency — red means it's stalling.

Enquiry3
James Whitfield
17 Douro Rd, South Fremantle
New — 2 days
Lisa Tran
3/8 Garfield Tce, Surfers Paradise
New — 1 day
Mark O'Brien
42 Doyle Court, Broadbeach Waters
5 days — follow up
Qualification3
Helen Marchetti
8 Doyle Court, Broadbeach Waters
Blocked — docs
Tom Gallagher
4/15 Surf Parade, Broadbeach
Price concern
David & Sue Chen
22 Douro Rd, South Fremantle
Awaiting docs
Commercial2
Sarah Williams
11 Hill Avenue, Burleigh Heads
Appraisal sent
Peter & May Wong
19 The Esplanade, Palm Beach
Proposal drafting
Agreement → Live4
Marcus & Priya Kapoor
28 Ocean Street, Mermaid Beach
Signed — onboarding
Grant Anderson
5 Doyle Court, Broadbeach Waters
Pre-launch
Catherine Bell
9/2 Burleigh St, Burleigh Heads
Live — 4 months
Ryan & Jess Taylor
14 Albatross Avenue, Mermaid Beach
Live — 2 months