Aryve Operations Hub
Daily Checklist
Role-based operational tasks
Morning Preparation
Mid-day Tasks
End of Day
Weekly Review (Monday)
Emergency & Escalation
Quick reference and approval protocols
Internal Contacts
Leadership
Operations Team
Emergency Services
Approved Contractors (24/7)
Critical Services
Escalation Rules & Spending Approval
Under $300
GX Manager approves, notify Director by end of day
$300 - $1,000
Director approval required before engaging contractor
Over $1,000
Director + Owner approval required
Guest Injury / Police / Media
Director immediately — no exceptions. Document everything.
Property Damage
Take photos first, then Director, then notify insurance
Fee Schedule & Commercial
Click values to edit. Changes save automatically.
Management Fees
Management Fee (% of gross rental revenue incl. GST)
22%
Onboarding Fee
$1,500
Pass-Through Costs
Photography
At cost
Linen Programme
At cost
Consumables
Included in mgmt fee
Payment & Reconciliation
Payment Terms
Monthly in arrears
Reconciliation Deadline
10th of following month
Owner Statement Frequency
Monthly with performance report
All fees are editable. Click any value above to modify.
Owner Onboarding Flow
Step-by-step onboarding tracker. All data saved per property.
Properties in onboarding are loaded from Airtable (Stage = Onboarding or Pre-launch).
No properties in onboarding
All properties have been launched
Loading properties from Airtable…
Quick Reference
Staff standards, service levels, and brand guidelines
Aryve Collection
Property tier: $3M+
Brand: Where ownership feels different.
Curated experiences, exceptional service standards, bespoke attention. Premium guest selection and property positioning.
Brand: Where ownership feels different.
Curated experiences, exceptional service standards, bespoke attention. Premium guest selection and property positioning.
Aryve Select
Property tier: $1M - $3M
Brand: Where ownership feels different.
Same service standard as Collection. Guest experience and management quality are identical across all Aryve properties.
Brand: Where ownership feels different.
Same service standard as Collection. Guest experience and management quality are identical across all Aryve properties.
Core Principle
The standard is identical — only the property differs.
Every property receives the same level of care, attention, and operational excellence. Property value is not a factor in service quality.
Every property receives the same level of care, attention, and operational excellence. Property value is not a factor in service quality.
Service Level Agreements
Guest queries: < 30 minutes
Owner queries: < 2 hours
Emergency issues: Immediate
Response time is measured from message receipt.
Owner queries: < 2 hours
Emergency issues: Immediate
Response time is measured from message receipt.
Brand Voice Standards
Avoid these words:
Luxury, exclusive, premium, passionate, committed to, dedicated to, boutique, bespoke, curated
These are industry clichés. Focus on specific benefits and guest outcomes instead.
Luxury, exclusive, premium, passionate, committed to, dedicated to, boutique, bespoke, curated
These are industry clichés. Focus on specific benefits and guest outcomes instead.
Documentation & Logging
Log everything: Guest interactions, maintenance, incidents, decisions
Use consistent date/time format. Maintain audit trail for insurance and owner confidence.
Use consistent date/time format. Maintain audit trail for insurance and owner confidence.
Key Metrics
Business dashboard. Click any metric to edit.
Properties Live
0
Properties Onboarding
0
Occupancy Rate
0%
Average ADR
$0
Guest Rating
0/5
Active Owners
0
Properties Live and Properties Onboarding load from Airtable. Other metrics: click to edit.